Privacy Policy
Introduction
FREEZBEE (La Chapelle Club, located at 14 Rue Maréchal Joffre, 33000 Bordeaux, France, SIRET: 92180801000018) considers the protection and preservation of your privacy very important, and as the data controller, we place great importance on this. This privacy policy aims to inform you about our practices regarding the collection, use, and sharing of the information you provide to us through our platform, accessible from the website www.freezbee.co. This document describes how we process the personal data we collect from you. We encourage you to read it carefully to understand our practices regarding the processing of your personal data.
1. Information We Collect
1.1. Information You Provide to Us
By using our platforms, you provide us with information, some of which may identify you (referred to as "Personal Data"). This occurs when you fill out forms (such as the registration form), contact another member of FREEZBEE, contact us by phone, email, or any other means of communication, or report a problem to us. This information includes, but is not limited to:
1.1.1. Information required to register for the services we offer on our platforms.
To register as a creator on FREEZBEE, you will need to provide certain personal information such as your first and last name, email address, password, and IP address. This information is necessary to enable you to use the services offered on our platforms and to create an account. To complete your online profile, FREEZBEE will also ask for additional information such as your nationality, profession, skills, a description of yourself, your LinkedIn audience, and recommendations. The more complete your profile is, the more it will be highlighted to brands.
For registration as a brand: this information includes your first and last name, email address, phone number, IP address, password, company name, and the channel through which you discovered FREEZBEE. Without this information, FREEZBEE will not be able to provide you with the services offered on our platforms, and you will not be able to create an account on our platform.
1.1.2. A photograph
1.1.3. The list of all proposed collaborations
1.1.4. A copy of all collaboration proposals
1.1.5. Details of financial or accounting transactions carried out on our platforms or by other means, including payment card information. Your banking data is stored only by our payment partner, Stripe.
1.1.6. Details of your visits to our platforms and the content you have accessed
1.1.7. Data we may request from you when you report a problem with our platforms or services
1.1.8. Location data when you have agreed to have it collected and processed
1.2. Information Collected Automatically
1.2.1. If you log in to our services using social media features, FREEZBEE will have access to certain data (such as your first and last name, photo, email address, and number of friends on Facebook) from your account on that social network, in accordance with the terms of use of the social network in question. We may also collect some of your personal data when you interact with features of these social networks, such as "Like" features.
1.2.2. During your visits to our platform, we may collect information about the devices used to access our services and the networks from which you access them, in accordance with applicable law and with your consent, if necessary. This includes, among other things, your IP address, login data, browser type and version, browser plug-ins, operating system and platform, browsing data on our platforms, including the content you access or view, search terms used, download errors, page consultation times, your device's advertising identifier, interactions with the page, and the phone number used to contact us. To collect this information, we primarily use cookies.
1.2.3. We also collect information about your use of our platform, such as response time, response rate to proposals, registration date, average reviews received, etc.
1.2.4. Data Retention Period
Your data will be securely stored and retained indefinitely unless you request its deletion by sending an email to contact@freezbee.fr.
2. How Do We Use the Data We Collect?
2.1. We use the data we collect to perform contracts concluded between you and us or between us and our business partners and to provide you with the requested information and services. This data processing is necessary for the fulfillment of our contractual obligations.
2.2. We send you information about our services, such as collaboration offer confirmations, by email, SMS, or any other means of communication. This data processing is necessary for the fulfillment of our contractual obligations and/or is carried out with your consent.
2.3. We process your payments through our partner Stripe. This data processing is necessary for the fulfillment of our contractual obligations.
2.4. We allow you to personalize your profile on our platform. This data processing is carried out based on your consent, except in cases of non-compliance with our terms.
2.5. We enable you to communicate and interact with other members of our community. This data processing is necessary for the fulfillment of our contractual obligations and/or is carried out with your consent.
2.6. We give you access to and allow you to communicate with our customer service. This data processing is (i) necessary for the fulfillment of our contractual obligations, (ii) carried out with your consent, and/or (iii) necessary for establishing, exercising, or defending a legal claim.
2.7. We ensure compliance with applicable laws and our terms of use. In case of any violations on your part, we may suspend your account on our platforms. This data processing is (i) necessary for the fulfillment of our contractual obligations, (ii) carried out with your consent, and/or (iii) necessary for establishing, exercising, or defending a legal claim.
2.8. We will send you, in accordance with applicable laws and with your consent when required by law, marketing, advertising, and promotional messages, as well as information regarding the use of our services, collaboration terms, or suggestions for goods or services that may interest you. We may also use your data to send you advertising messages on social media platforms or third-party websites that may interest you. If you want to know more about this, please refer to the contractual documents of these platforms. This processing is based on your consent and/or our legitimate interest (providing you with relevant information).
2.9. To inform you of changes to our services. This processing is necessary for (i) the performance of our respective contractual obligations, (ii) compliance with our legal obligations, and/or (iii) establishing, exercising, or defending a legal claim.
2.10. To manage our platforms and perform internal technical operations to resolve issues, analyze data, test, conduct research, analyses, studies, and surveys. This processing is based on our legitimate interest (ensuring the security of our platforms and improving their features).
2.11. To improve and optimize our platforms, particularly to ensure that our content is displayed appropriately on your device. This processing is based on our legitimate interest (providing you with relevant content).
2.12. To allow you to use the interactive features of our services if you wish. This processing is necessary for the performance of our respective contractual obligations and/or carried out with your consent.
2.13. To help us maintain a healthy and secure environment on our platforms. This processing is (i) based on our legitimate interest (ensuring the security of our platforms), (ii) necessary to comply with our legal obligations, and/or (iii) necessary for establishing, exercising, or defending a legal claim.
2.14. To assess the effectiveness of the advertising messages we send you and tailor them to our members. This processing is based (i) on our legitimate interest (measuring and optimizing the effectiveness of our campaigns) and/or (ii) on your consent.
3. Recipients of the Information Collected and Why We Share It
3.1. In the context of using our services, some of your information will be shared with other members of our community through your public profile or during the collaboration process (for example, we will share your phone number and email with brands if you have indicated that you are interested in the received offer).
H3:3.2. We also work closely with third-party companies that may have access to your personal data, such as:
- Social media platforms that may offer you features to integrate information from your account on their own platform into your FREEZBEE profile.
- Subcontractors we use for technical services, payment services, identity verification, and analytics providers.
3.3. We will only share your data with the third parties mentioned in section 3.2 above in the following cases:
- When we use a service provider to execute any contract concluded between you and us or to provide or improve our services (for example, in connection with payments made through our platform).
- When we have your consent to share this information (for example, for direct marketing activities).
- When required by a judicial authority or by law.
4. How and Where We Transfer Your Personal Data
In general, we keep your personal data within the European Union. However, if some of our service providers are located in countries outside the European Union, we may transfer some of your personal data to those countries. This may be the case if the European Commission has not determined that these countries provide an adequate level of protection. In such cases, we ensure that this transfer is carried out in accordance with applicable regulations and ensures sufficient protection of privacy and fundamental rights.
5. What Are Your Rights Regarding Personal Data?
5.1. You have the right to receive a copy of your personal data in our possession.
5.2. You can also request the deletion and correction of your personal data by contacting us at the address provided. Please note that we may retain certain information about you if required by law or if we have a legitimate reason to do so, for example, if we believe you have committed fraud or violated the General Terms of Use of our site.
5.3. You also have the right to object at any time, for reasons related to your personal situation, to the processing of your personal data for direct marketing purposes or to any processing based on our legitimate interest.
5.4. You have the right to restrict the processing of your personal data. Please note that this right only applies in the following cases: (i) you contest the accuracy of your personal data during the period necessary for its verification; (ii) the processing is unlawful, and you prefer a limitation of the use of your personal data rather than its deletion; (iii) we no longer need your personal data for the purposes of the processing, but it is still necessary to establish, exercise, or defend legal claims; (iv) when you exercise your right to object during the verification period to determine whether our legitimate interests override yours.
5.5. You have the right to file a complaint with the competent supervisory authority or to seek compensation from the competent courts if you believe your rights have not been respected.
5.6. You also have the right to data portability, i.e., the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and the right to transmit this data to another data controller.
5.7. You also have the right to set guidelines regarding the future of your personal data after your death.
5.8. To exercise these rights, you can contact our Data Protection Officer using the methods described in Article 11 below.
5.9. Password Confidentiality
You are responsible for the confidentiality of the password you chose to access your account on our platforms. You agree to keep this password secret and not to share it with anyone.
5.10. In accordance with Article 223-2 of the French Consumer Code, creators and brands can register on a list to opt-out of telephone solicitation.
6. Links to Other Websites and Social Media
Our platforms may occasionally contain links to websites of our partners or third parties. Please note that these websites have their own privacy policies, and we are not responsible for the use of information collected when you click on these links. We recommend that you familiarize yourself with the privacy policies of these websites before providing them with your personal data.
7. Changes to Our Privacy Policy
We may need to modify our privacy policy from time to time. In such cases, we will inform you and/or seek your consent. We recommend that you regularly check this page to stay informed of any changes to our privacy policy.
8. Dispute Resolution
In accordance with Articles L.611-1 and following of the French Consumer Code, for any contractual dispute that could not be resolved following a complaint previously submitted to our customer service, you may, as a consumer, resort to mediation free of charge by contacting the National Association of Mediators (ANM) by mail at the address 62, rue Tiquetonne 75002 PARIS or by email by filling out the online form at the following address: http://www.anm-conso.com.
9. Contact
For any questions regarding the privacy policy or any request regarding your personal data, you can contact us:
- By sending an email to hey@freezbee.co
- Or by sending a letter to the following address: FREEZBEE, La Chapelle Club - 14 Rue Maréchal Joffre, 33000 Bordeaux.
